Terms & Conditions — 399de

These Terms and Conditions (hereinafter "Terms") constitute a legally binding agreement between you ("the Player", "you", "your") and 399de (hereinafter "399de", "the Platform", "we", "us", "our") governing your access to and use of the website located at https://399de.net and all associated services, games, betting markets, promotions, and features offered thereon.

By accessing the 399de website, creating a player account, making a deposit, or placing any wager or bet on the platform, you confirm unequivocally that you have read these Terms in their entirety, that you understand them, and that you agree to be bound by them without reservation. If you do not agree with any part of these Terms, you must immediately cease using the 399de platform.

These Terms apply in conjunction with any additional rules, policies, and guidelines published on the 399de website — including but not limited to the Privacy Policy, Responsible Gaming Policy, and the specific terms attaching to individual promotions. In the event of any conflict between these Terms and a specific policy document, these Terms shall prevail unless the specific document expressly states otherwise.

Use of the 399de platform is restricted to individuals who meet all of the following eligibility criteria simultaneously. It is your sole responsibility to ensure you are eligible before registering or using the platform.

To access the full range of 399de services — including placing bets, playing casino games, and claiming promotions — you must register a player account. The registration process requires you to provide accurate, complete, and current personal information. Providing false, misleading, or incomplete information during registration is a material breach of these Terms.

Account Accuracy & Updates

You are obligated to keep your account information current at all times. If any of your personal details change — including your name, address, phone number, or payment method — you must update your account profile promptly. 399de accepts no liability for delays in payment processing or account operations caused by outdated or inaccurate account information.

One Account Policy

Each individual player is permitted to hold exactly one 399de account. The creation of multiple accounts — whether using different email addresses, phone numbers, payment methods, or device identifiers — is strictly prohibited and constitutes fraud. 399de uses automated and manual detection systems to identify duplicate accounts. Where duplicate accounts are found, all associated accounts will be closed and any balances, including bonus funds, will be forfeited in their entirety.

Account Security

You are entirely responsible for maintaining the confidentiality of your login credentials. You must not share your username or password with any third party under any circumstances. All activity conducted through your account — whether authorised by you or not — is your responsibility. 399de strongly recommends enabling two-factor authentication, available within the account security settings.

All financial transactions on the 399de platform are processed in Bangladeshi Taka (BDT). Deposits and withdrawals are facilitated through the payment channels listed in the table below. 399de does not accept deposits from third-party accounts — the payment method used for withdrawal must correspond to the payment method used for the original deposit where technically possible.

Withdrawal Conditions

Withdrawal requests are subject to identity verification. 399de may hold a withdrawal pending satisfactory completion of KYC checks, particularly for first-time withdrawals or withdrawals that exceed the standard processing threshold. Players who have accepted bonus funds must satisfy the applicable wagering requirements in full before the bonus-related funds become eligible for withdrawal. Real-money deposits that have not been wagered at least once may also be subject to a processing review.

399de offers various promotional incentives to both new and existing players, including welcome bonuses, reload bonuses, cashback offers, and seasonal promotions tied to major cricket events such as the BPL, IPL, and T20 World Cup, as well as cultural celebrations such as Eid and Pohela Boishakh.

All bonuses are subject to the specific terms attached to each individual promotion. The general principles set out below apply to all bonuses unless the promotion-specific terms state otherwise.

All games available on the 399de platform are operated by licensed, internationally recognised game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. Each game operates according to its own published rules, which are accessible within the game interface itself.

Random number generation (RNG) in slots and RNG table games is independently certified. Live casino games are operated by human dealers using physical equipment (cards, roulette wheels) under professional game management supervision. 399de does not interfere with game outcomes in any manner.

Betting Markets & Sports

Cricket betting markets — including BPL, IPL, T20 World Cup, and Bangladesh Tigers international fixtures — are subject to the sports betting rules published in the betting section of the platform. Void bets, abandoned matches, and result revisions are handled in accordance with those rules. In the event of a technical failure during a live bet, 399de's decision regarding bet settlement is final, subject to the dispute resolution process.

Malfunctions & Errors

In the event of a system, software, or human error that results in an incorrect game outcome, incorrect odds being displayed, or an erroneous payment, 399de reserves the right to void the affected transaction and restore the player's account balance to the state it was in prior to the erroneous event. 399de will communicate such corrections to the affected player promptly and transparently.

The following actions are expressly prohibited on the 399de platform. Engaging in any prohibited conduct will result in immediate account suspension, permanent closure, forfeiture of any balances, and where applicable, referral to law enforcement authorities.

399de is committed to promoting responsible gaming practices. Gambling is intended to be an entertaining pastime for adults. We recognise that for a small proportion of players, gambling can become problematic, and we take our obligation to minimise harm seriously.

A full suite of responsible gaming tools is available to all registered players directly from within the account dashboard. These include deposit limits, session time reminders, cooling-off periods, and self-exclusion. 399de encourages all players to use these tools proactively, not only when gambling has already become a problem.

If you believe that gambling is negatively affecting your finances, relationships, or wellbeing, please contact 399de customer support immediately via live chat or at the support email address. Our agents are trained to handle responsible gaming disclosures with care and confidentiality. Self-exclusion requests submitted through customer support are processed within 24 hours.

All content on the 399de platform — including but not limited to the brand name, logo, website design, page layouts, text, graphics, images, audio, video, software, and user interface elements — is the intellectual property of 399de or its licensed partners and is protected by applicable copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the 399de platform for personal, non-commercial entertainment purposes only. This licence does not extend to copying, reproducing, distributing, publicly displaying, modifying, creating derivative works from, or commercially exploiting any part of the platform or its content.

Game content, graphics, and mechanics provided by third-party game studios (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) are owned by those studios respectively. The appearance of those games on the 399de platform does not transfer any ownership interest in the underlying intellectual property to 399de or to the player.

To the maximum extent permitted by applicable law, 399de, its directors, officers, employees, agents, suppliers, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of — or inability to use — the 399de platform or its services. This includes but is not limited to loss of winnings, loss of data, loss of goodwill, or interruption of service.

In all cases where 399de is found liable by a competent authority, 399de's total aggregate liability to you shall not exceed the net amount deposited by you into your 399de account in the 30-day period immediately preceding the event giving rise to the claim.

399de does not warrant that the platform will be available without interruption, error-free, or free from viruses or other harmful components. While 399de makes commercially reasonable efforts to maintain platform availability, planned and unplanned maintenance events may affect access. 399de will communicate planned maintenance windows in advance where operationally possible.

399de reserves the right to suspend or permanently close any player account, with or without prior notice, where it reasonably suspects or confirms any of the following:

Player-Initiated Closure

You may request closure of your 399de account at any time by contacting customer support via live chat or email. Upon closure, any verified real-money balance remaining in your account will be returned to your registered payment method within a reasonable processing period, subject to outstanding verification requirements. Bonus balances are not refundable upon account closure.

399de reserves the right to amend, update, or replace these Terms at any time. When material changes are made, 399de will notify registered players via the email address or mobile number associated with their account, or by posting a prominent notice on the 399de website, at least 7 days before the changes take effect.

Your continued use of the 399de platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree with the revised Terms, you must stop using the platform and may request account closure as described in Section 11. Archived versions of previous Terms are available upon request by contacting customer support.

Minor amendments — such as corrections to typographical errors, clarifications that do not alter the substance of any clause, or updates to payment method names — may be made without advance notice. The "Effective" date displayed in the page header will be updated to reflect the date of the most recent revision.

If you have any questions about these Terms, or if you wish to raise a formal complaint about any aspect of your 399de experience, please contact the 399de support team in the first instance. Our support team is available 24 hours a day, 7 days a week via live chat, accessible directly from within your account dashboard.

For formal written complaints, contact us by email at: [email protected]. Please include your registered username, a description of the issue, and any supporting evidence. 399de aims to acknowledge all formal complaints within 48 hours and to resolve them within 14 business days of receipt.

These Terms and any dispute arising out of or in connection with them shall be governed by and construed in accordance with applicable law. 399de is committed to resolving all disputes fairly, transparently, and in a timely manner. Where an internal resolution cannot be reached, further escalation options will be communicated to the player at that stage.